Shipping policy

# Shipping Policy

**Last Updated: October 27, 2025**

Thank you for shopping with Sandy Lisa! We aim to deliver your order quickly and safely.

### Shipping Locations
- We currently ship to the **United States** (all 50 states, including Alaska and Hawaii).
- International shipping is **not available** at this time.

### Processing Time
- Orders are processed within **1–3 business days** (Monday–Friday, excluding holidays).
- Custom or pre-order items may take **5–7 business days**.

### Shipping Methods & Estimated Delivery
| Method | Estimated Delivery |
|--------|------|---------------------|
| **Standard Shipping **3–7 business days** after processing |
| **Express Shipping** (UPS 2-Day) | **2 business days** after processing |
| **Free Shipping** | On orders over **$400** | Standard delivery times apply |

*Delivery times are estimates and not guaranteed.*

### Order Tracking
- Once shipped, you’ll receive a **tracking number via email**.
- Track your order at [shop.sandylisa.com/track](https://shop.sandylisa.com/track) or via the carrier’s website.

### Shipping Restrictions
- We do **not** ship to P.O. boxes for Express orders.
- Hazardous or oversized items may have additional fees or restrictions.

### Lost or Delayed Shipments
- If your order is **lost**, contact us within **30 days** of the ship date for a free replacement or refund.
- Delays due to weather, carrier issues, or customs are beyond our control.

### Address Errors
- You are responsible for providing a correct shipping address.
- Re-shipping due to customer error costs **$10 + actual shipping**.

### Contact Us
Questions? Email **support@sandylisa.com** or use our [Contact Page](https://shop.sandylisa.com/contact).

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*By placing an order, you agree to this Shipping Policy.*